“Hospitality is that moment we're showing a positive, warm and welcoming attitude, especially when we have a bad day”
Have you ever wondered how important is each customer the attitude, smile, empathy, attention to details, outfit and language? Do you think that only the price makes the difference between a good service and an exceptional one? Do you have the qualities of an IMPECTABLE HOST that people always want to return to?
Do you want to BE THE BEST HOST and DIFFERENTIATE YOURSELF?
Choose to follow the Customer Care course that gives you the necessary tools to make the services you offer exceed expectations:
Customer Care for hotel & spa reception, spa therapists, waiters, housekeeping
*What does quality Customer Care entail?
*Basic principles in Customer Care
*Good service vs. Excellent servicet
*First Impression - when and how it is made
*How do we communicate with our guests? Versions and ways of responding to any situation
*Verbal and non-verbal language
*Outfit - How should I look to be consistent with the services offered?
*Situations that are not accepted and not negotiated in Customer Care
*Etiquette on the phone and email
*Useful tools in Customer Care
*Steps in solving difficult situations
Course duration: 6 - 8h (depending on the group dynamics and specialization)
Participants: minimum 5 people, maximum 12 people in a group
Price: 350 lei / person (reduction depending on the number of participants)
WHY A Customer Care Course?
Because when you know how to do a very good service, you have less headaches.
When you offer a flawless service, you save lots of time.
Because the attitude and words of the service provider are those that create the customer's positive / negative perception of the product / service.
One more reason to choose this course….
Because Hospitality is more than your service / product. It is a FEELING - the feeling of an extraordinary experience offered by impeccable service.
If you know how to create and offer this experience, the customers will come back, but especially they will recommend you!
Don't underestimate your customer! He knows if you are lying, if you just want to sell him something, if you are not in a good mood, etc. Even the most naive, in the end, can draw the conclusion themselves if it was an excellent service, according to their needs, simply because they (NOT) liked how they were treated.
But if you have succeeded in providing more than just a service, then the benefits are maximum and your reputation will be forwarded.
Your business card is to be the best host!